Effective Date: 07 September 2026
Last Updated: 15 September 2026
Who this policy covers
RetreatStay arranges and manages accommodation bookings with property owners. This policy covers information provided by guests, people making enquiries, owners and staff through RetreatStay’s website and booking communications.
Questions about your information can be directed to RetreatStay using the contact details below. A property or payment provider may also have its own privacy responsibilities and notices.
Information you provide
Depending on the service you use, information may include your name, phone number, email address, booking reference, property, stay dates, guest count and communications with our team. Identity information may be requested where required for the stay or by applicable law.
Payment records may include the amount, method, transaction reference, receipt and payment proof. Share only the information needed to verify your payment; hide unrelated transactions and balances. Never send passwords, card security codes or one-time banking codes.
Provide another guest’s details only when you are authorized to do so. Avoid including unnecessary sensitive information in special requests.
How information is used
- Respond to enquiries, arrange stays and manage bookings and changes.
- Verify payments, process eligible refunds and maintain booking and financial records.
- Provide confirmations, arrival instructions, receipts and other service messages.
- Support account access, resolve complaints, prevent misuse and meet applicable legal obligations.
- Send promotional messages where you have chosen to receive them; you can ask us to stop marketing messages without stopping essential booking updates.
Who information is shared with
Relevant booking and arrival details may be shared with the assigned property owner, host or caretaker to deliver your stay. Access for RetreatStay staff is limited to their work responsibilities; payment proofs are intended for authorized payment reviewers.
Service providers supporting hosting, communications, payments or accounting may receive the information needed for their service. Information may also be disclosed when required by law or reasonably needed to address fraud, a safety concern or a legal claim.
RetreatStay does not sell personal information. Third-party services may process information in other countries under their own policies and applicable requirements.
Website data, cookies and external links
This design preview keeps search preferences in the page URL and does not include RetreatStay advertising or analytics trackers. The hosting platform may use its own access and security technologies. Any additional cookies or tracking used by the live service should be described before they are introduced, with choices where required.
Following a Facebook, Instagram, TikTok, YouTube, WhatsApp or other external link takes you to that service. Its own privacy policy applies there. A WhatsApp enquiry is sent only when you choose to send the message.
Retention and protection
Information should be kept only for as long as needed for the booking, support, accounting, fraud prevention and applicable legal record-keeping requirements. Information no longer needed should be deleted or anonymized through the service’s retention process.
Access restrictions and appropriate technical and organizational safeguards should protect personal information. No online service can promise absolute security. Contact RetreatStay if you suspect unauthorized access to your account or booking information.
Your requests and choices
You can contact RetreatStay to ask about information held about you, request a correction, request deletion where appropriate, or withdraw permission for marketing. We may need to verify your identity before acting on a request.
Some information may need to be retained to complete a booking, resolve a dispute or meet legal requirements. If a request cannot be fully fulfilled, we will explain the reason. The booking contact is responsible for providing accurate details for accompanying guests.
Changes to this policy
The current version and last-updated date are shown on this page. Material changes to how personal information is used should be communicated through the website or the relevant service channel. This policy does not limit rights available under applicable law. For further inquiries you may contact us via WhatsAppor through email at [email protected]