Effective Date: 07 September 2026
Last Updated: 15 September 2026
Your booking agreement
RetreatStay helps guests reserve accommodation with different property owners. The selected property, dates, guest count, price, payment schedule, cancellation terms and house rules should be provided in writing before payment.
Read those property-specific terms alongside this policy and the Refund Policy. Terms expressly agreed for your booking apply to that reservation, subject to applicable law. Later website edits do not automatically change an existing booking agreement.
Enquiries, availability and confirmation
An enquiry, search result or quotation is not a confirmed reservation. Availability and price must be checked for your selected dates and guest count.
A temporary hold applies only when the team issues one and states its expiry. A booking is confirmed when RetreatStay verifies the required payment and sends a written confirmation with a booking reference. An uploaded screenshot alone does not confirm payment or secure the property.
Check your confirmation and tell us promptly if a name, date, property or amount is incorrect. This design preview contains example stays and cannot create a real reservation.
Prices and payment
The usual payment arrangement is 50% in advance and the remaining 50% at check-in, unless your property’s written payment schedule states otherwise. The final quote should identify the currency, total price, taxes, fees, discounts and any separately required security deposit.
Use only the payment instructions issued for your booking. Include your booking reference and submit a clear payment proof through the approved channel. Payments remain subject to verification against the payment record.
If you cannot meet a payment deadline, contact RetreatStay promptly. An unpaid hold may expire at the stated time; any effect on a confirmed booking must follow its agreed terms.
Check-in and check-out
Usual check-in is 2:00 PM and check-out is 12:00 PM, Pakistan Standard Time (Asia/Karachi UTC +5:00). Your confirmation will state any different times for your property.
Early check-in, late check-out and extended stays require advance agreement and depend on availability. Any additional charge should be agreed before the service is provided. Follow the arrival and caretaker instructions sent for your confirmed stay.
Guest details and house rules
- The person making the booking must be an adult authorized to accept the booking terms and responsible for accurate guest details.
- Declare the full guest count, including children, and respect the property’s capacity and visitor rules.
- Provide identification where required by the property or applicable law through the designated check-in process.
- Keep the property clean, respect neighbors and quiet hours, and follow the confirmed rules on smoking, pets, events and visitors. Illegal drugs and unlawful activity are strictly prohibited.
- Report accidental damage or a maintenance issue promptly. Any damage claim or deposit deduction should be explained with supporting details and handled under the agreed terms.
Changes and cancellations
Contact RetreatStay with your booking reference to request a change or cancellation. A new date, property or guest count may change availability and price. A change takes effect only after written confirmation and availability of dates.
Cancellation charges, any refund and the treatment of late arrival, no-show or early departure depend on the terms disclosed and agreed for your property. Do not assume that an advance payment is automatically refundable or automatically non-refundable. See the Refund Policy for the request process.
If something affects your stay
Tell the team promptly about an access problem, a significant difference from the confirmed property description or another issue affecting your stay. Provide your booking reference and relevant evidence so the team can investigate and help.
If RetreatStay or the host cannot provide the confirmed accommodation, we will discuss the available remedy, including a suitable alternative you accept or an applicable refund. Weather, road closures or other disruptions should be reviewed against the agreed terms and applicable law; a replacement stay is not automatic.
Questions and policy updates
Keep your quote, confirmation, payment records and the policies supplied with your booking. Contact RetreatStay if anything is unclear before making payment via WhatsAppor through email at [email protected]
This policy may be updated for future bookings. Nothing in it removes rights or remedies available under applicable law.